Frequently Asked Questions

Yes. Most of our keepsakes let you add a custom name and a short personal message that we print directly onto the message card. Just type it into the personalization box on the product page before adding to cart. If you leave it blank, we'll use our beautiful default poem.

To keep your message looking elegant on the card, custom messages are generally limited to around 120 characters. You'll see the limit on the product page as you type.

Because items are made to order, we can usually only make changes within a few hours of purchase. Contact us as soon as possible at support@momentumbijoux.com with your order number and we'll do everything we can.

Your personalization is printed exactly as you enter it, so please double-check spelling and capitalization before checkout. Reach out if you'd like us to confirm details on a special request.

Shipping rates are calculated at checkout based on your destination. Every order ships fast with tracking included.

Orders are produced and dispatched within 1–3 business days. Delivery typically takes 5–9 business days depending on your location. See our Shipping Policy for regional estimates.

Yes — we ship to over 120 countries. Any import duties or taxes, where they apply, are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also use the Track My Order link in our menu.

Every order is backed by our 100% satisfaction guarantee. If you're not happy, contact us within 30 days of delivery and we'll make it right. Full details are on our Refund Policy page.

Personalized items are made just for you, so they can't be resold and are generally non-returnable unless they arrive damaged, defective, or incorrect. If there's any issue with your item, we'll replace it or refund you.

We're so sorry! Email support@momentumbijoux.com within 30 days with your order number and a photo, and we'll arrange a free replacement or a full refund right away.

Our Standard chain is high-quality stainless steel. The Luxury and Two-Toned options are plated in 18K gold and finished to resist tarnishing, so they keep their shine for years.

Keep it dry and store it in the pouch or box it arrives in. Avoid contact with perfume, lotion, and water where possible, and gently wipe with a soft cloth to maintain its shine.

Absolutely. The necklace arrives mounted on your personalized message card inside premium packaging — ready to give straight away.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes. Our checkout is protected with industry-standard SSL encryption, so your information is encrypted and transmitted securely from start to finish.

Prices are listed in USD. Your bank or payment provider will convert the amount to your local currency at checkout using their current exchange rate.